Privacy Policy
Effective Date: January 1, 2024
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Company: TranspayLink Bank
1. INTRODUCTION
TranspayLink Bank ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our website and banking platform (the “Platform”).
By using the Platform, you agree to this Privacy Policy.
2. INFORMATION WE COLLECT
We collect only the information necessary to operate and improve our services.
2.1 Account Information
- Name (if provided)
- Email address
- Username
- Encrypted password
2.2 Account & Transaction Information
- Account balances and wallet information
- Deposit and withdrawal history
- Wealth Builder option subscriptions and returns
- Account preferences and settings
2.3 Payment Information
For deposits, withdrawals, and financial transactions: Billing name, Payment confirmation details, Transaction reference numbers. Payment card information is processed securely by third-party payment providers. We do not store full payment card details.
2.4 Technical Information
IP address, Device type, Browser type, Operating system, Log files, Cookies and usage data.
3. HOW WE COLLECT INFORMATION
- Directly from you when you register or use the Platform
- When you make deposits or submit withdrawal requests
- Through automated technologies such as cookies
- From payment processors for transaction confirmations
4. HOW WE USE YOUR INFORMATION
- Provide banking services and process financial transactions
- Manage accounts, deposits, and withdrawals
- Improve platform performance and security
- Communicate important service updates
5. SHARING OF INFORMATION
We may share limited information with payment processors, financial service providers, cloud hosting providers, and analytics providers. These providers are required to protect your information.
6. DATA RETENTION
We retain your information while your account is active, as necessary to provide services, and as needed to resolve disputes. You may request account deletion at any time.
7. DATA SECURITY
We implement technical safeguards including SSL encryption, secure infrastructure, and encrypted password storage. However, no system can guarantee absolute security.
10. YOUR RIGHTS
Depending on your location, you may have the right to access, correct, or request deletion of your personal data. To exercise your rights, contact: support@transpaylink.com
14. CONTACT INFORMATION
TranspayLink Bank
Platform Support & Privacy Office